Mail and More Payment Procedures

For questions and comments, email us!

or mail your letter to:

National Statistics Office
Civil Registration Department
Vibal Building, EDSA
Quezon City
Philippines

PLEASE NOTE that over-the-counter payments are accepted at Mail and More outlets nationwide EXCEPT FOR THE OUTLETS LOCATED IN SM MALLS. Furthermore, Mail and More will accept payments for Local Requests only where the delivery destination of the document request/s is within the Philippines.

Step 1: After submitting your request/s, print TWO (2) COPIES of the Acknowledgement Form page or the Acknowledgement Notification e-mail that will be sent to you. One copy is for your reference; the second copy will be submitted at the Mail and More outlet upon payment of your request/s. If no printer is available, copy the following information items that you will present to the Mail and More counter when paying:

Requester's Name

Batch Request Number and Total Amount Due (if paying for all requests)

Request Reference Number and corresponding Amount Due (if paying for one request only)

Step 2: Proceed to any Mail and More outlet nationwide, EXCEPT FOR THE OUTLETS LOCATED IN SM MALLS. Present the second copy of the Acknowledgement Form to the Mail and More counter. This copy will be retained by the outlet. If you do not have a copy of the Acknowledgment Form, present the information items specified in Step 1.

Consider the following when paying for your request:

If you are paying for all the document requests in the batch, use the Batch Request No. found below the Request Date in the Acknowledgement Form as the reference number to be indicated in your payment. Your payment should match the Total Amount Due of all the document requests.
If you are paying for a single request, use the Request Reference No. that corresponds to the single, individual request you are paying for. This reference number is found in the first column in the table for List of Applications Submitted in the Acknowledgement Form. Your payment should match the Amount Due of the single, individual request.

Step 3: Keep the Transaction Receipt issued by Mail and More together with the other copy of Acknowledgement Form. This will serve as proof of your payment.

Payments accepted by Mail and More on or before the cut-off time of 5:00pm will be included in the batch of payments to be forwarded by Mail and More to e-Census Operations on the following business day.

Payments accepted by Mail and More AFTER the cut-off time of 5:00pm will be included in the batch of payments to be forwarded by Mail and More to e-Census Operations on the weekday after the next business day.

Your document will be processed within three (3) working days AFTER receipt of payment from Mail and More, and validation by e-Census Operations.

For the list of Mail and More outlets where payments for e-Census document requests are accepted, please visit http://www.mailandmore.com.ph/locations.